Archive for June, 2009
HP’s Customer Support = FAIL
by Steve O Hernandez on Jun.01, 2009, under Personal, Technology
My Brother Cain recently purchased an HP Tablet PC after the rave reviews I gave it: the size, the power, the functionality, all beautiful. If you recall, I had issues recieving my order… took about 3 weeks. 3 WEEKS!
Well anyway, he was willing to wait for it, I agreed, and recommended the specifications. The order was placed.
HP Strikes again. Read the full story here: HP Customer Support = FAIL
Maybe, just maybe, HP is making so much money that they can afford to treat customers poorly, provide sub-par support, and sell low quality merchandise, without it hurting their bottom line. Or maybe they’re like all other businesses (think GM) and are starting down a very dangerous path.
